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# The most useful way of getting users' feedback
- URL: https://lukaspetr.com/collecting-users-feedback/
- Published: 2017-04-19T14:44:42.000Z
- Updated: 2017-04-19T14:50:18.000Z
- Author: Lukáš Petr
- Tags: #Import 2026-10-28 17:04

Almost exactly 1 year ago, I attended [MCE conference](http://2017.mceconf.com) in Poland, and I've seen a talk by Steli Efti called  
[If You Don't Understand Your User/Customer You're Fu\*\*ed](https://www.youtube.com/watch?v=P9e2%5FKUo8vY).

It was around that time that I was finishing Timelines, and it made a big impression on me. Going forward, I decided to focus much more on what users are saying - not only listening to them but actually acting on it.

Since the release of Timelines in August, every subsequent update was heavily influenced by users' feedback. And I still follow this mantra today, with upcoming version 1.4 and beyond.

I keep track of users feedback and requests in GitHub Issues. Users contact me via email, we have some back and forth, and I write it down. It's been working well for me. But the breakthrough really came to me a few months ago in Chiang Mai, where I got a brilliant advice from two wonderful people - Matt and Guillemette.

Both former Y Combinator alumni, they really underscored to me the importance of collecting feedback from people *in person*. And they actually tried it on me - I sat down with Guillemette and we talked about their website. I thought this way of doing it was pretty good. But it wasn't until I tried it myself with Timelines that I realized the true potential of it.

The way it works is that you sit down with a volunteer (ideally someone from your target audience), and let them use your product. **You watch them use it and you listen.** When they struggle with something, you briefly discuss with them why that is. It's also good to ask some questions in the end, such as:

> What is your main goal with tracking time? Does Timelines meet your expectations? Is there any general feedback that you'd want to share?

Recently, I tried it with 3 people here from KoHub (the coworking on Ko Lanta where I worked for the past 2 months), and it was *amazing*. I can't express enough how much value I got from even just these three 15-30 minutes sessions. It proved to me some of the hunches that I had, helped uncover some bugs, and generally provided invaluable pointers what to really focus on improving in the next version(s). I plan to do much more of these in the near future, and take the findings from them as kind of a 'holy grail' of users' feedback - because that's what it really is.

*There's nothing more motivating to fix a problem with your product/app than watching someone struggle with it with your own eyes.*

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*This is Day 10 of the [14-day blogging challenge](http://www.lukaspetr.com/im-starting-a-daily-blogging-challenge/).*